Responsible Gambling

At BaxterBet we take responsible gambling seriously. We want play to stay fun and within your control, so we provide clear tools and guidance to help you manage time, spending and access to your account. This page explains the protections we offer and where to get further help if gambling stops being enjoyable.

Player protection principles

We believe safe play starts with transparency and choice. We encourage players to set practical limits, take regular breaks and use the controls available in their account. Our approach is to make prevention and early action easy while respecting your privacy.

Activity-control tools

You can manage your play directly from your account. Common tools include deposit limits, loss limits, session reminders and cooling-off periods. These controls are available 24/7 and can be adjusted via your profile or by contacting customer support for assistance.

Deposit, loss and time limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Loss limits cap how much you can lose over set periods. Session reminders notify you after a chosen amount of time to help you stay aware of how long you have been playing. We recommend reviewing and updating limits regularly to match your budget and routine.

Temporary account breaks and self-exclusion

If you need a short break, choose a time-out from 24 hours up to 30 days. For longer protection, self-exclusion options are available for 6 months, 1 year or permanently. When self-excluded, you will be blocked from logging in, marketing messages will stop and account access will be restricted until the exclusion ends.

Signs of problematic behaviour

Watch for changes in spending or time spent, borrowing to gamble, chasing losses, neglecting responsibilities or hiding activity from others. If you notice these signs in yourself or someone you care about, consider activating limits, taking an account break or seeking external support.

Tips for maintaining control

Plan your play time and budget before you log in. Use deposit and loss limits, enable session reminders, avoid gambling when stressed or under the influence, and never gamble with money set aside for essentials. Treat gaming as entertainment, not a way to make money.

Professional help and support organisations

If you need assistance beyond the tools we provide, reach out to local support services. In Ontario contact ConnexOntario for referral information. Provincial gambling help lines and Gamblers Anonymous are available across Canada. For immediate concerns, contact local health services or a crisis line. Getting professional support is a positive step and there are confidential options tailored to your needs.

How to get help from us

If you want help setting limits or activating self-exclusion, visit your account settings or contact our support team. We can guide you through the available controls and confirm the steps to pause or close your account.