Privacy and Data Policy

This Privacy Policy explains how BaxterBet collects, uses, and protects the information we receive from users in Canada. We describe the types of information we collect when you create an account, play games, make deposits or withdrawals, or use our site and mobile services, and how we handle that information to keep your privacy safe.

Types of Data We Collect

We collect information that is necessary to provide and operate our services. This includes personal data you provide directly, technical data collected automatically, and transactional data related to your account activity and payments.

Personal Data

Personal data includes name, date of birth, address, email, phone number, government-issued ID for verification, and payment details when you fund or withdraw from your account. We use this information to verify identity, prevent fraud, and meet anti-money-laundering checks.

Technical Data

Technical data covers device information, IP address, browser type, operating system, device identifiers, and usage patterns. We collect this data automatically when you access our site or mobile app to help maintain security and improve performance.

Transactional and Activity Data

Transactional data includes deposits, withdrawals, bets, wins, losses, bonuses, and loyalty points. We also record user activity such as game and page interactions, session times, and customer support enquiries to manage your account and provide customer service.

How We Use Your Information

We use your information to operate your account, process payments, carry out identity checks, prevent fraud, and comply with legal obligations. Your data also helps us provide customer support, resolve disputes, and monitor account security.

Data Protection Practices

We protect information using administrative, technical, and physical measures. Access to personal data is limited to authorised staff and third-party service providers who need the information to perform their duties. Data in transit is protected by encryption and other security controls.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember preferences, authenticate sessions, analyse site usage, and deliver site functionality. You can manage cookie settings through your browser, but disabling certain cookies may affect site features and performance.

User Rights

You may have rights under applicable law to access, correct, or request deletion of your personal information, and to object to or restrict certain processing. Where required by law, we will respond to verified requests to exercise these rights.

Access, Correction, and Deletion

If you need to review or update your information, you can do so in your account settings or by contacting our support team. We will take reasonable steps to update, correct, or delete your data, subject to legal or regulatory retention obligations and legitimate business needs.

Information Sharing and Third Parties

We may share data with payment processors, identity verification services, fraud prevention partners, and other trusted third parties that support our operations. We do not sell personal information. Third parties are required to process data in accordance with this policy and applicable laws.

Privacy Policy Updates

We may update this policy from time to time. Material changes will be posted on the site with an updated effective date. Continued use of our services after changes indicates acceptance of the revised policy. If you have questions about this policy, please contact our support channels in your account.